Privacy Policy

Welcome to Shafaq International (“Company”, “we”, “our”, or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.shafaqinternational.com and use our services.

1. Information We Collect

We collect information that you voluntarily provide to us when you:

• Fill out contact or inquiry forms on our website
• Register for our services
• Subscribe to our newsletter or updates
• Contact us via email, phone, or WhatsApp
• Make a payment for our services

The personal information we collect may include:

• Full name, email address, phone number
• Passport details and visa-related documents (only when required for services)
• Address and nationality
• Payment information (processed securely via Razorpay)
• IP address and browser information (collected automatically)

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our immigration consultancy services
• Process your payments securely
• Communicate with you regarding your visa/immigration applications
• Send important updates and service-related notifications
• Improve our website and services
• Comply with legal and regulatory requirements

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Government/Embassy: When required for visa processing and immigration applications
• Payment Processors: Razorpay for secure payment processing
• Legal Compliance: When required by law, court order, or government authority
• Service Providers: Trusted third parties who assist in our operations, bound by confidentiality

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your payment information is processed through Razorpay’s secure, PCI-DSS compliant platform.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our website may not function properly without cookies.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with relevant data protection authorities

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

11. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and applicable rules and regulations.